At Tech Resell LLC, your satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange under the conditions outlined below.
Return Eligibility
To be eligible for a return:
- The item must be unused, in original condition, and in its original packaging.
- You must provide proof of purchase (receipt or order number).
- Returns must be requested within 30 days of delivery (or adjusted according to local consumer protection laws where applicable).
Non-Returnable Items
For hygiene, safety, or security reasons, the following items cannot be returned:
- Open-box headphones/headsets
- Items damaged due to misuse, neglect, or accidental damage
- Sale items (unless defective)
How to Initiate a Return
- Email us at contact@techresellllc.com with:
- Your order number
- A brief description of the issue
- Photos of the product (if damaged or incorrect)
- Once your request is reviewed, we will provide instructions and, if applicable, a prepaid return shipping label.
- Pack the item securely and send it back using the provided label.
Returns Shipping Costs
- For faulty, damaged, or incorrect items, we cover the return shipping cost.
- For change-of-mind returns, the customer is responsible for return shipping unless otherwise agreed.
Refunds
- Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 10 business days of receiving the returned item.
- If you have not received your refund after this period:
- Check your bank or credit card account.
- Contact your payment provider, as processing times may vary.
- If the refund is still not received, contact us at contact@techresellllc.com.
Exchanges
- We only replace items if they are defective or damaged.
- To request an exchange, contact us at contact@techresellllc.com. Send the item to:
17 Oceanview Ave, Valley Stream, New York, 11581, United States
Gifts
- If the item was marked as a gift at purchase and shipped directly to you, you will receive a gift credit for the value of your return.
- If the item was not marked as a gift or the gift giver had it shipped to themselves, the refund will be sent to the gift giver.
Additional Notes
- All returns must include proof of purchase.
- Items must be returned in original condition and packaging.
- This policy is aligned with consumer protection laws in the United States; international buyers may have additional rights under local laws.
Contact Us
For questions about refunds or returns:
Company Name : Tech Resell LLC
Phone : +1 934-202-5455
Email : Contact@techresellllc.com
Address : 17 Oceanview Ave, Valley Stream, New York, 11581, United States
Business Hours : Mon – Fri / 10:00AM – 8:00PM (EST)
Response Hours : Approx. 15-30 Minutes